Telstra Health Pty Ltd.
Telstra Health is Australia’s largest eHealth software and technology company.
Product Manager
Sydney, September 2022 to Present
- Define quarterly OKRs and roadmap scope for Clinical Decision Support (CDS) products including AusDI, Medicines DaaS, AIDH, DRTC, Entry Point and Access Control System (ACS), reporting to Product Lead.
- Own backlog prioritisation and stakeholder alignment across clinical, technical, and commercial teams.
- Partner with sales and pre-sales to shape government and enterprise deals.
- Drive data-informed iteration using customer feedback loops and usage analytics.
Product Owner
Sydney, December 2020 to September 2022
- Planned and executed roadmap for Kyra Secure Messaging (Argus), ConnectingCare & eReferrals, aligning with hospital and GP strategies.
- Led cross-functional squads (8–12 engineers, UX, QA) to deliver secure, compliant integrations.
- Supported BD in winning government tenders and private healthcare contracts.
RP Data Pty Ltd t/a CoreLogic Asia Pacific
Cotality (formerly RP Data Pty Ltd t/a CoreLogic Asia Pacific) is a global leading property market data and insights solutions provider within Australia, NewZealand and America.
Snr. Professional Product Owner
Sydney, January 2020 to December 2020
- Developed and executed product roadmap successfully achieving key business goals and KPI’s within budget
- Provided guidance to the recent sale’s agile delivery team in order to achieve business goals and objectives
- Collaborated with other businesses units and customer stakeholders to deliver positive customer outcomes
- Developed the business case for the Recent Sales division insight of the covid-19 pandemic
Health Communication Network Pty Ltd t/a MedicalDirector
Telstra Health (formerly MedicalDirector) is a healthcare management software solutions and information provider and leader in the Australian market.
Product Manager
Sydney, May 2017 to Nov 2019
- Developed product roadmap and managed product backlog for the Clinical Content division in line with the product strategy
- Managed the delivery of a business first Medicines DaaS from conception to initial customer contract
- Increased customer satisfaction and Net Promoter Score for AusDI by working with integration partners including the SHPA, IMGateway and FDB to deliver additional product offerings
- Enhanced efficiency and sustainability of pharmaceutical document management by managing the migration and delivery of a current version of Allette Systems PageSeeder
- Developed feature wireframes and mock-ups for AusDI desktop and mobile using insights from UX designers
- Delivering support and maintaining relationships for government state held health contracts
Senior Business Analyst
Sydney, Dec 2016 to May 2017
- Owned the customer requirements for the Clinical Content division
- Enhanced delivery management and efficiency of both business and technical processes
- Responsible for Agile process and Sprint management
- External and internal stakeholder management
- Leadership and management of delivery channels
X Channel Marketing Ltd.
X Channel Marketing is a data services company specialising in retail data collection transformation and analysis.
Business Analyst
York, April 2016 to September 2016
- Collaborated with retail clients to capture onboarding and change-request requirements, producing clear functional specifications supporting product and data platform updates.
- Improved internal analysis and documentation processes, increasing efficiency and consistency across delivery teams.
- Supported the design and enhancement of FRS documentation for clients including Boohoo, Jack Wills, Ann Summers and Getting Personal.
- Contributed to extending the ETL data warehouse to support new analytics capabilities for marketing and sales insights.
- Coordinated internal and client-facing project activities, strengthening stakeholder communication and delivery alignment.
World Nomads Group Pty Ltd.
nib Travel (formerly World Nomads Group) are an online travel insurance company specialising in providing short term insurance cover.
Software Developer
Sydney, Dec. 2014 to May 2015
- Delivered enhancements across customer-facing travel insurance products, working in Agile teams and collaborating with product owners using C#, .NET, AngularJS and CMS platforms.
Maximus International Pty Ltd.
Maximus International are a business consultancy which provides leadership development and talent management services to some of the biggest business in Australia.
Senior Software Developer / Business Analyst
Hybrid role including full Business Systems Analysis responsibilities
Sydney, June 2011 to Oct. 2014
- Hybrid BA/product/engineering role designing and delivering SaaS HR and talent management solutions for enterprise clients including Telstra, Johnson & Johnson and 3M.
Best Western Hotels Ltd.
Best Western along with sister company Beacon Purchasing provide hotel marketing and management services to privately owned hotels.
Software Developer / Analyst Programmer
York, Apr. 2005 to Mar. 2011
- Developed and maintained web and business systems, conducted requirements analysis, and supported delivery of technology solutions for hospitality operations across multiple brands.